Drop Shipping
Don't want to stock inventory and mess around with shipping? Tired of back orders and slow service with your current drop shipper? You concentrate on building your business and we'll fill all of your orders quickly and accurately. We offer the best drop shipping program available in this industry. You can place individual drop ship orders on our web site or you can upload orders in batches. Orders usually ship within 1 to 2 business days. We ship in plain brown boxes with nothing on them but a shipping label. Your customer will get a packing list with your company name and address on it! We can ship Ground, 2 Day or Overnight with UPS , Priority Mail is available, and all of our Priority Mail packages have delivery confirmation numbers. International packages can be shipped by UPS or US Airmail. You are charged for the wholesale cost of the products, the actual shipping charge (i.e. whatever the carrier charges us), plus a small drop ship fee per order (not per item). We don't personally contact your customer for any reason and they won't be put on a mailing list.
- We drop ship right to your customers which eliminates the need for you to have inventory or handle any items.
- We ship all orders in a discreet box.
- We put a packing slip in the box, with your company name on the top, disclaimer, return policy, your customer information including items that were shipped and any item on back order.
- We ship UPS Ground and US Priority Mail for all domestic orders. Also International shipping by UPS and US Mail is available. (International Shipments are your responsibility as soon as we ship the order).
- We offer overnight and 2 day shipping. We guarantee that priority (overnight & 2 day) orders get out the same day we receive them.
- We charge you the UPS and US mail rates we are charged. There is also a $2.00 handling fee per box.
- Computerized shipping and tracking. At 2 pm each working day we transmit all tracking information. You will receive the UPS or US mail shipping cost, tracking number and items on back order of the orders we shipped in the previous 24 hours.
- All items on backorder are checked daily with shipments received. Our fill rate is over 95% but sometimes cannot control backorder issues.
- Customer service department that will advise and answer all your questions and concerns about your site and orders.
- Another great optional feature we offer thru UPS is e-mail verification. If your customer provides an e-mail address, UPS will send them an e-mail with the tracking # and date shipped. This e-mail comes from UPS, says nothing about what is in the package, but just tells them when to expect this package. This feature will reduce your customer service calls and e-mails from your customers wondering where there order is.
Muffs and Cuffs, Inc are owned by Williams Trading Co., an adult distributor that has been in business since 1974. If you decide to not use our drop ship program, we have another choice. Williams Trading has a warehouse of over 35,000 sq ft and inventory of over 15,000 different novelties, videos and DVD’s. We carry all the major novelty lines and many others also. Williams will ship the items directly to your location for your convenience. Just contact one of our friendly sales people, toll free at 1-800-423-8587 or e-mail at sales@williamstradingco.com for more information.
Our internet division and drop ship
program is by far the best in the adult industry. As an adult
distributor, we won’t compete with you on the internet. We will
remain your distributor, selling you the items at wholesale prices. We
could create a retail site, reduce prices and take away business from
you, but that’s not what we are about.
Muffs & Cuffs has been in business since 1997. We started by drop shipping 25 orders a day for a few websites. We currently drop ship over 3000 orders a week for over 100 different websites and web owners. All our orders are processed, picked, packed and shipped on a separate shift, dedicated for this program only, from 12am to 8:30am, Sunday thru Thursday. During the day (8:30am to 5:00pm) we will process all priority orders that need to be completed.
If you are not satisfied with your present supplier, back orders are excessive or don’t have enough hours in the day to better serve your website business because you drop ship the orders yourself, give us a try. Let us fulfill your orders so you’ll have more time to market your site or give us your back orders, and you will find our service and program to be the best. Once you try our program, you’ll never go back.
- Q. Do you have a catalog?
- A. We carry so many items from so many different companies we don't send out catalogs anymore. Also, the web site has all the products and pictures and descriptions of the products on there, and is much easier to use than a catalog.
- Q. Are there any restrictions on how or what I can sell?
- A. There are no restrictions whatsoever on what you can sell or where.
- Q. How much should I charge for shipping?
- A. We have a suggested shipping charge for each product on our web site. You should charge about $8.95 for one product and like $10.95 or more for 2 or more items This will get you close for standard shipping (UPS Ground for multiple item orders and for large items and USPS Priority Mail for small orders). You should add at least $15 for 2nd day shipping and $30 for overnight shipping. You should add at least $40 for international shipping. These prices should cover your drop shipping fee You should tell them that standard shipping will take 1 weeks, express shipping will take 2-4 business days and overnight will take 1-2 business days. International shipping can take several weeks to get there. Here are a few other things to keep in mind: 1) Priority Mail is only cheaper than UPS Ground for small packages
- Q. What are the suggested retail prices?
- A. You should mark up at least 100% or more Having low prices will not increase your sales, goes by if people find your site.
- Q. What is the return policy?
- A. Defective items can be returned, we will replaced defects with the exact same model. Undeliverable/refused packages will be returned to us and we credit your account for the products only. We then tell you that an order was returned, its up to you to credit or reship with better address.
- Q. Will you ship COD?
- A. Yes we ship COD in the US. You have to open a Account with our parent company Williams Trading Company (1800-423-8587 ext 14) or email rich@muffsandcuffs.com. Until your account is established and we have a credit application that is approved, we cant ship COD.
- Q. What about UPS and US Mail rates?
- A. You can go to www.ups.com and enter our zip code (08110). This will give you the absolute latest rates from OUR area. US Mail rates are very close (close enough to base both shipping methods on the same pricing). US International Air Mail rates are very close to UPS's international rates. The only time you'd save any money is if you chose US Surface Mail, but this slows delivery time up to 6 weeks, depending upon the destination.
- Q. What about shipment tracking?
- A. The only traceable method is UPS. This is especially important when shipping to international destinations. We will not take responsibility for delivery via any other method. Occasionally countries will not allow our merchandise into their country. We make every effort to get the merchandise to it's destination. In some instances it will be impossible to deliver. Depending on the value of the products we may try to bring the order back to us. In most cases, however this is not cost effective. If we do get the merchandise back we will credit you for the merchandise less incoming freight and taxes. If we can't get it back we will not be held responsible. Please make your customers aware of the risks involved in shipping this merchandise to international destinations.
- Our recommendation for shipping charges are as follows:
- Standard Ground- $10.95
- Second Day Air - $24.95
- Overnight - $34.95
- International - $44.95
- Try to stay away from Asian countries. Although most of the products originate from there they are very strict with their import regulations. UPS has a great deal of difficulty finding addresses in these countries.
- Though UPS automatically insures all packages for $100, we recommend you insure any order that has a wholesale value of $200.00 or more. This will help in recovering the cost of any lost or misdirected merchandise.
- We will always double check any large orders with you and note whether you chose to insure or not and how you chose to ship it.
- You must ALWAYS supply us with your international customer's complete phone number. We will only use it for delivery information.
- UPS does not require a signature for domestic residential deliveries.
- UPS cannot ship to US P.O. Boxes or to military bases. These orders must be shipped via US Priority mail.